Network Solutions Providers Help Desk services redefine traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. The Help Desk services provide customers with:

• Single Point of Accountability to eliminate multiple calls to the help desk. Help Desk personnel take ownership for resolving the problem. If they can't answer the question or provide a solution, they make the needed calls to network technicians, software specialists or field service, coordinating efforts until the ticket is closed.
  
  
• Effective First Call Close Rate to minimize repeated calls, user downtime, and frustration.
  
  
• Web-Based Help Desk system to expedite ticket submission and resolution. Auto notification of ticket status changes and additional information to keep the user informed until resolution of the problem.
  
  
• Courteous and Knowledgeable Personnel to provide answers to routine questions quickly, help the user learn how to perform simple diagnostics and functions, understand the applications, and are able to identify effectively what resources are necessary to handle a problem.
  
  
• Tracking and Reporting to give the IT manager and the end user the knowledge necessary to take preventive action. By tracking the type of calls and resolution, system, network, application and training problem trends can be identified and addressed. Building a knowledge base also enables the Help Desk personnel to share successful solutions for quicker resolution of problems.
  
  
• Hardware, software and licensing inventory is incorporated into the web-based help desk to give personnel quick access to relevant information.
  
  

Network Solutions Providers delivers high quality user support and associated cost reductions by combining our highly trained personnel, certified processes, and in-depth experience with cutting edge help desk tools and technology.